Klikk her for status

Utstedelse av en forespørsel om kontoaktivering eller teknisk støtte vil bli besvart mellom 1 time og 2.
Men vi har til hensikt å svare innen timen for å motta de nevnte forespørslene. Men i veldig travle timer kan dette ta opptil 3 timer.

Vi støtter MAG (Infomir) og alle slags enheter som:
MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu + (…), PC, VLC, Kodi / XBMC (…) og Smart TV.

Våre IPTV-stream bruker den nyeste H264-teknologien, og tilbyr den beste komprimeringen og kvaliteten.
IPTV-stream er omtrent 8 Mbit. Men når du skifter kanaler, kan H264-protokollen hoppe høyere litt for å begynne å vise bildet. Derfor er det nødvendig med en nettverksforbindelse på 16 Mbit, 30 Mbit for HD-kanaler.

Kontroller først Internett-tilkoblingen eller ruteren, og start den på nytt, og kontroller enhetens innstillinger
der du bruker ditt IPTV abonnementet. Hvis du fortsatt har problemer, ser det ut til at Internett-leverandøren din blokkerer IPTV-trafikken. Test med andre ISP-tilkoblinger. Du bør ikke få noen problemer etter å ha gjort dette.

Nei, det kan du ikke. Multi-tilkobling på 1 konto kan blokkere brukernavn og IP-adresse.
(Du kan se IPTV på forskjellige enheter, men ikke samtidig)

Noen ganger kan du oppleve buffering på grunn av lav internetthastighet, høy internettrafikk.
Hvis du opplever buffering, trykker du på “pause” i 10-15 sekunder og start igjen, ofte vil det eliminere behovet for buffer.

Hvis din boks uansett fryser og du ikke kan få tilgang til noen områder, må du bare fjerne strømforsyningen fra baksiden av boksen, vent 10 sekunder og koble til igjen.

Hvis skjermen viser en melding som sier ‘page loading error’, er det et problem med Internett-tilkoblingen din.
Koble fra Internett-ruteren, vent 10-20 sekunder og koble til igjen. Dette vil ta litt tid å koble seg til Internett, så vær tålmodig. Sjekk også at alle kabler fortsatt er tilkoblet.

Hvis boksen din viser meldingen ‘your STB is blocked’, ta kontakt med oss per epost og vi vil undersøke problemet og aktivere boksen igjen.

Hvis du har andre problemer eller bare trenger hjelp til å veilede deg selv om installasjonen, vennligst ikke nøl med å kontakte oss via e-post.

Short version: We do NOT offer refund on full subscriptions once they have been setup. So make sure to trial it to make sure you are happy with the service and know how it works.
This refund policy applies to all our products and service. To obtain a refund, the following terms stated in our refund policy must be matched. We reserve the right to change the Refund Policy conditions any time without prior notice. If you make a purchase, after your payment has cleared you will receive the product and solutions on the declared time. Once this is delivered to you by shipping or through mail, no refunds can be made.

All the products and service offered by us is totally non-tangible irrevocable, so the possibility of the refunds once the order is completed and delivered is not possible. It is recommended to you to understand the functionality and features of our product before placing an order to avoid the circumstances of refund.
In rare cases, we ACCEPT refund request for the following reasons ONLY:

Major defects:

• We thoroughly check the products before delivering it to make sure product works efficiently, however some small errors may occur.
• If such issues occur, errors must be reported for the approval of our Technician Support Team.
• We will resolve the defect or error within 3 days.
• If any major fault is found, (reported within 3 days from the date of the first complaint or any other mode of notification given by the customers), the complete refund
• If the customer wants, the same product can be replaced or around the equal value may be provided.
• Please note that our professionals can request for the temporary access to the product for identifying and fixing the potential issues within the delivered product.
• Failure to give such access on request in a timely manner might lead to a late resolution of the problem. If you refuse to give temporary access to your the product will indeed result in the failure to meet the requirements for a refund.

Non-Delivery of the product:

• There might be some shipping issues with provider, because of which you might not take delivery from us.
• In such case, we request you for assistance as early as possible.
• Within 7 days from the initial order placing date, the claim for non-delivery of the product must be submitted to our billing department. Else, the product will be taken into consideration as received.

Product not-as-described:

• Such problems needs to be reported to our Technical Help Section within 1 week from your exact date of the purchase.
• Obvious signs must be supplied showing that the bought products aren’t as it’s explained on the web site.
• Complaints that are based only on the client’s false expectations or wishes will not be entertained.

We are not responsible for delayed, lost, or misdirected email or any other communication system delays.

Our Technical Support Team are always available for assisting you 24*7 and deliver highly professional services and support in a well-timed manner.
Acceptance of this Refund Policy

• It is your responsibility to familiarize yourself with our refund policy.
• By ordering our products and solutions, you show that you have properly read this refund policy and you’re fully agree and accept the terms stated in this refund policy.
• If you don’t fully accept or agree with the terms and conditions stated in this refund policy, we ask that you do not place an order with us.
• If you have any query regarding our refund policy, please contact us.

Contact Us
Email Support: info@tvmannen.es

For any request, query or complaints, please give us maximum 48 hours to get back to you.

Please note requests for a refund are accepted at mail: info@tvmannen.es within the time of 1 week after the order is made. Please provide us the thorough and supported reasons behind the reason of refund. Please ensure that your request does not controvert our Terms and Conditions.

Disclaimer – Sometimes, some channels may be turned off for a shorter periods due to upgrade or frequency changes. The complete channel lineup are provided by a 3rd party, so we can not be held responsible for these changes. Some problems you may experience might be a problem with your Internet Service Provider (ISP), for what we cannot provide client support, cannot be held responsible and will not issue refund under any circumstances.

We acknowledge your visit to our website. Protection of your personal and private data is the significant matter for us. By accessing our site, you need to accept the terms listed on the website and agree to our privacy policy. You should agree with the condition that, we may change any terms and conditions in future and this will be updated on the site for your preference.

What personal data do we gather from the visitors who visit our website?
While registering or purchasing within our website, you may be asked to provide us personal or organizational information that may involve your name, email address, phone number or other details to support you with your knowledge.

When do we gather information from you?
We gather information from you when you visit, place an order, request a trial, access information on our site or give information to our customer support desk.

How do we use your information?
There are different ways we utilize your information that we gather from you when you register, sign up for our newsletter, make a purchase, browse the website, reply to a survey or marketing interaction, or some other site attributes in the following ways:

• To update our website in order to properly serve you.
• To offer a contest, survey, promotion or other site characteristics.
• To immediately process your transactions.
• To market our ads, service, and periodic email
• To give support or other services

How do we secure visitor information?
All you personal information received behind protected networks and is particularly accessible by a less number of people who have appropriate access rights on such systems and are needed to have the information confidential. With this, all sensitive credit data you supply is encrypted through Secure Socket Layer (SSL) technology. When users place a purchase in order to keep the protection of their personal information we make a variety of safety measures.
Any transactions made by the user are not processed or stored on our servers but processed by gateway providers.

Do we use ‘cookies’?
No, we are not using cookies to pull visitors to our site. We hold the right.

Is there any Third Party Disclosure?
We do not disclose your personal information to third parties. It does not involve website hosting partners and other parties who help us in running our website, servicing you or conducting our business, up to those parties accept to hold this information secure. We may also publish your information when we think the release is relevant to follow the law, enforce our website policies, or secure ours or others’ property, rights, or safety or for corporate action. Still, non-personally recognizable visitor information may be given to other parties for advertising, marketing, promotion or other uses.

Third party links:
Sometimes, at our choice, we may add or allow third-party products or services on our site. Separate and autonomous privacy policies are there for these third party sites. We, hence, have no obligation or responsibility for the content and actions of these linked sites.

COPPA (Children Online Privacy Protection Act):
If it comes to the gathering of personal information from children below age 13, the act COPPA defines Children’s Online Privacy Protection Act puts parents in charge. The COPPA rule is enforced by the Federal Trade Commission, the nation’s consumer protection agency that spells out what administrators of websites and online services need to do to protect children’s safety and privacy online. We do not explicitly market to children below age 13.

CAN-SPAM Act:
We gather your email address from our site or where you have opted into a specific a relationship with us, our team and our customer support desk:

Respond to questions, Send information, and or other inquiries or questions.
Method orders and to send information and updates concerning to orders.
Market to our mailing list or proceed to send emails to our customers after the first transaction has happened.
Emails enable users to unsubscribe by applying the link at the end of every email.

Contact Us
If you have any doubt in relation to this privacy policy you can you contact us using the information below. We in real apply all the mentioned policy. Use of the products and services of this site provides rise to no rights of activity for the different party against us, directly or indirectly, for faithfulness or otherwise.
Our main contact is info@tvmannen.es